Customer Support Policy
At KCCL Zippers, we value our customers and strive to provide exceptional service and support. Our commitment to quality and customer satisfaction is reflected in our customer support policy.
For any inquiries, concerns, or feedback, please reach out to us
Get In Touch
Support Hours
Monday to Friday: 9:30 AM to 6:00 PM IST
Saturday: 9:30 AM to 2:00 PM IST
Sunday: Closed
Support Hours
1. Order Inquiry: Track your order status, shipping, and delivery.
2. Product Inquiry: Get information on our zipper products, specifications, and customization options.
3. Quality Concern: Report any defects or quality issues with our products.
4. Return/Refund: Initiate returns or refunds for defective or unwanted products.
5. General Inquiry: Ask questions about our company, policies, or services.
Response Time
We aim to respond to all inquiries within:
• 2 hours for email inquiries
• 24 hours for phone calls
• 3-5 business days for postal mail
Resolution Process
1. Acknowledgment: We acknowledge receipt of your inquiry.
2. Investigation: Our team investigates the issue.
3. Resolution: We provide a solution or alternative.
4. Follow-up: We ensure the issue is resolved to your satisfaction.
Additional Resources
• FAQ Section: Find answers to common questions on our website.
• Product Catalog: Download our product catalog for detailed information.
• Social Media: Connect with us on social media platforms for updates and support.
Commitment to Excellence
At KCCL Zippers, we are committed to
• Providing high-quality products
• Delivering exceptional customer service
• Continuously improving our processes
• Building long-term relationships
Thank you for choosing KCCL Zippers. We value your business and look forward to serving you.